Curacao LOK Gaming License Transition

The old portal has closed; regulatory obligations continue

In its 7 October announcement, CGA said the old portal would not return to service. It also said existing license validity and regulatory obligations were unaffected, with licensing and supervision continuing through alternative arrangements. The notice anticipated a replacement way to demonstrate licensed domains.

That means a failed portal or seal link needs investigation, but it does not automatically mean a license has expired. Equally, a badge copied from the old system is not sufficient evidence that an entity or domain is currently authorised.

The CGA website now links application forms and policies. Check its online gaming resources and confirm the current submission channel before sending documents. Preserve acknowledgements and correspondence while records are moved between systems.

For the incident that preceded the closure, MGL’s report on the Curaçao Gaming Authority portal breach provides the September chronology. Use the CGA’s October notice for the current portal position. Old portal instructions within a form or policy may not describe the channel currently in use.

Assemble a permission file before changing the operation

Ask for:

• the current license decision and conditions;

• subsequent amendments;

• any provisional term or extension;

• domain records;

• payment records;

• material CGA correspondence.

Reconcile the legal name and registration details across them.

For each domain, identify the company contracting with players and the permission covering its activities. If a group has several companies, do not assume a permission held by one covers the others. Where status remains uncertain, seek confirmation through the CGA's current official contact route before representing the site as licensed.

Provisional permission needs its own diary

Where an operator holds provisional permission, record the exact end date, outstanding conditions and evidence of any extension. Keep the person responsible for each condition visible to management. An invoice or application acknowledgement should not be treated as an extension decision.

Separate permission to operate from work still needed to meet conditions. The team preparing technical evidence may have a different timetable from the team handling ownership disclosures; both need to know the deadline that governs the license.

Reconcile the contracts, systems and player obligations

Old commercial arrangements can leave contracts and operational responsibilities out of step. Check these before changing the contracting entity or website disclosures.

Agree a go/no-go condition for each dependency. A license milestone cannot replace a PSP's approval of a changed contracting entity. Keep access to historic records after the old service relationship ends.

What should go into the transition budget?

Allow for document reconstruction, contract work, technical changes and overlapping services where needed. Use the Curaçao gaming license cost and fees to keep regulatory invoices separate from migration expenditure. Do not use historic sub-license package prices as the current CGA tariff.

Review the company and substance plan and target-market controls alongside the transition. They answer different questions: which business is accountable, and where it may offer each product.

Discuss your Curaçao license transition with MGL. Include the existing permission, company chart, domains and outstanding regulatory correspondence so the review starts from the business’s documented position.